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Garanti BBVA Mobile 5.4 / 10 DXR AI INDEX

🇹🇷 Turkey

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49% 🙂 Positive 7130
49%
🇹🇷
51%
🌍
61%
43% 😕 Negative 6181
43%
🇹🇷
42%
🌍
33%
8% 😎 Neutral 1143
8%
🇹🇷
7%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-12-22 - 2024-12-29 375 Login Common Support Design Issues and problems
2024-12-15 - 2024-12-22 440 Login Common Support Design Issues and problems
2024-12-08 - 2024-12-15 386 Login Common Support Design Issues and problems
2024-12-01 - 2024-12-08 358 Login Common Support Design Issues and problems
2024-03-31 - 2024-04-07 316 Login Common Support Design Issues and problems
2024-02-04 - 2024-02-11 358 Login Common Support Design Issues and problems
2024-01-28 - 2024-02-04 353 Login Common Support Design Issues and problems
2024-01-21 - 2024-01-28 347 Login Common Support Design Issues and problems
2024-01-14 - 2024-01-21 377 Login Common Support Design Issues and problems
2024-01-07 - 2024-01-14 422 Login Common Support Design Issues and problems

Garanti BBVA Mobile 🇹🇷 Turkey 🌍 Global
Non-clients 1 100% 57% -47%
ATM 12 100% 78% 12%
Search 10 60% 80% 33%
Performance Important 153 35% 33% 33%
Language 4 33% 8% -20%
Common Important 9119 31% 46% 59%
Ads 3 20% -13% -69%
Loyalty Important 51 8% 8% -6%

Garanti BBVA Mobile 🇹🇷 Turkey 🌍 Global
Investments 4 0% 41% 28%
Design Important 1112 -2% 8% 44%
Commissions and limits 99 -13% -13% -49%
Profile and settings 4 -17% -39% -59%
History 9 -19% -7% -52%
Support Important 1042 -43% -28% -37%
Savings and deposits 13 -44% -32% -26%
Currency 1 -50% 30% 38%
Transfers 220 -51% -44% -8%
Repeat transactions 1 -60% -38% -45%
Notifications / SMS 34 -63% -70% -76%
QR 10 -64% -80% -61%
Blocking account 13 -65% -58% -70%
Balances and products 4 -67% -67% -78%
Ecosystem 10 -71% -53% -61%
Payments 4 -71% -56% -17%
Updates 17 -79% -72% -76%
Issues and problems 430 -82% -83% -70%
Loans 152 -83% -63% -65%
Cards 173 -87% -81% -52%
Login Important 1749 -94% -92% -86%