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Akbank 4.0 / 10 DXR AI INDEX

🇹🇷 Turkey

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37% 🙂 Positive 2955
37%
🇹🇷
51%
🌍
61%
57% 😕 Negative 4574
57%
🇹🇷
42%
🌍
33%
7% 😎 Neutral 543
7%
🇹🇷
7%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-10-13 - 2024-10-20 237 Login Common Support Design Issues and problems
2024-10-06 - 2024-10-13 321 Login Common Support Design Issues and problems
2024-08-04 - 2024-08-11 182 Login Common Support Design Issues and problems
2024-07-14 - 2024-07-21 190 Login Common Support Design Issues and problems
2024-05-26 - 2024-06-02 357 Login Common Support Design Issues and problems
2024-05-19 - 2024-05-26 287 Login Common Support Design Issues and problems
2024-03-03 - 2024-03-10 186 Login Common Cards Support Design
2024-01-28 - 2024-02-04 186 Login Common Support Design Issues and problems
2024-01-21 - 2024-01-28 179 Login Common Support Design Issues and problems
2024-01-07 - 2024-01-14 190 Login Common Support Design Issues and problems

Akbank 🇹🇷 Turkey 🌍 Global
Profile and settings 1 100% -39% -59%
Search 7 100% 80% 33%
ATM 4 75% 78% 12%
Currency 2 50% 30% 38%
Loyalty 10 44% 8% -6%
Performance 63 36% 33% 33%
Common Important 4104 31% 46% 59%
History 2 25% -7% -52%
Design Important 928 8% 8% 44%

Akbank 🇹🇷 Turkey 🌍 Global
Ecosystem 1 0% -53% -61%
Commissions and limits 39 -26% -13% -49%
Support Important 472 -30% -28% -37%
Savings and deposits 6 -42% -32% -26%
Transfers 79 -50% -44% -8%
Updates 16 -67% -72% -76%
Loans 67 -76% -63% -65%
Notifications / SMS 7 -80% -70% -76%
Blocking account 9 -83% -58% -70%
Cards 114 -88% -81% -52%
QR 1 -93% -80% -61%
Issues and problems Important 396 -93% -83% -70%
Login Important 1740 -94% -92% -86%
Payments 1 -100% -56% -17%
Repeat transactions 1 -100% -38% -45%
Ads 2 -100% -13% -69%