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ING Deutschland 2.9 / 10 DXR AI INDEX

🇩🇪 Germany

27% 🙂 Positive 1126
27%
🇩🇪
46%
🌍
61%
71% 😕 Negative 2936
71%
🇩🇪
51%
🌍
33%
2% 😎 Neutral 76
2%
🇩🇪
3%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%

Week Reviews Scenarios
2024-12-01 - 2024-12-08 105 Login Common Cards Support Design
2024-11-24 - 2024-12-01 109 Login Common Support Design Issues and problems
2024-11-10 - 2024-11-17 94 Login Common Support Design Updates
2024-10-27 - 2024-11-03 99 Login Common Support Design Issues and problems
2024-10-20 - 2024-10-27 114 Login Common Support Design Updates
2024-06-30 - 2024-07-07 109 Login Common Cards Support Design
2024-06-23 - 2024-06-30 178 Login Common Support Design Issues and problems
2024-03-24 - 2024-03-31 121 Login Common Support Design Updates
2024-02-04 - 2024-02-11 122 Login Common Support Design Updates
2023-12-31 - 2024-01-07 99 Login Common Support Design Issues and problems

ING Deutschland 🇩🇪 Germany 🌍 Global
Common Important 2122 -12% 31% 59%
Currency 3 -33% -34% 38%
Language 20 -38% 1% -20%
Performance 13 -43% 0% 33%
Transfers 43 -63% -60% -8%
Design Important 601 -66% -50% 43%
Loyalty 5 -67% -53% -6%
History 2 -75% -74% -52%
Support Important 219 -79% -81% -36%
Cards 93 -83% -84% -52%
QR 47 -84% -72% -62%
Issues and problems 136 -85% -80% -70%
Loans 13 -88% -89% -65%
Commissions and limits 21 -89% -91% -49%
Payments 29 -95% -85% -16%
Updates 111 -95% -91% -76%
Login Important 611 -96% -91% -86%
Blocking account 21 -97% -94% -70%
Investments 2 -100% -64% 28%
Notifications / SMS 9 -100% -90% -76%
Ecosystem 1 -100% -33% -61%
Savings and deposits 2 -100% -56% -26%
Profile and settings 3 -100% -73% -59%
Balances and products 4 -100% -99% -78%
Ads 6 -100% -91% -70%
ATM 1 -100% -63% 10%